Problem Solving- 1.Recognizing and defining problems 2. Determining the source of the problem 3. Finding new and creative ways to solve the problem 4. Selecting the best solution among alternatives 5. Carrying out decisions and evaluating the results 6. Determining the extent of the possible harm or danger of a solution. problem: dish machine broke mid-shift. Solution: Call a guy, while we wait for him hand wash dishes, and cups Dander or harm: broken glass in the water that i can't see, extended time on dish washing, running out of silverware